Term of use

Additional Terms (General)

The following additions to or modifications of the Standard Terms are incorporated into this Agreement:

1. Section 2.1 (Permitted Use) is hereby amended by replacing the first sentence with "Subject to this Agreement, Customer may use the Cloud Service solely for its own internal business purposes in the ordinary course of its business and in accordance with its Subscription (“Permitted Use”)."

2. Section 2.2 (Users) is hereby deleted in its entirety and replaced with "Unless otherwise agreed in writing by Provider, each User must register for and maintains a separate account. Each User account is personal to the individual to whom it is assigned and may not be shared, sublicensed, or used by any other individual. Customer is responsible for provisioning and managing its User accounts, for the actions of its Users in connection with the Cloud Service, and for ensuring their compliance with this Agreement. Customer will ensure that all Users keep their login credentials secure and confidential, and will promptly notify Provider upon becoming aware of any unauthorized access to or use of any User account."

3. Section 6.3 (Disclaimers) is amended by adding the following to the end of the section, “Provider has no responsibility for the quality of any output of the Cloud Service, including as to its completeness or accuracy. Use any output from the Cloud Service at your own risk."

4. Section 19.2 (Governing Law and Courts) is amended to state that the Governing Law is the laws of the State of New York and the Courts are the federal and state courts located in New York, New York.

5. Notice Address for Provider is via email only at hello@syntheia.io

6. Notwithstanding any other provision of this Agreement, Customer consents and agrees that upon signing up for the Cloud Service, Provider may identify Customer's organization by name as a user of the Cloud Service for Provider's marketing, promotional, and business development purposes. This may include, but is not limited to, listing Customer's organization name on Provider's website, in marketing materials, presentations, and communications with prospective customers. Provider respects Customer's privacy and will limit such references to Customer's organization name and logo, without disclosing any confidential information, usage data, or other proprietary details about Customer's use of the Cloud Service. Customer may opt out at any time by emailing support@supercomparer.com, and Provider will stop new uses of Customer's name and logo within a reasonable time.

7. Notwithstanding any other provision of this Agreement, a Customer's or a User's use of the Cloud Service must be reasonable, proportionate, and consistent with the normal operational needs of a typical customer in the ordinary course of business ("Fair Use"). If Customer or any User exceeds what Provider, in its reasonable discretion, considers to be Fair Use, whether in terms of volume, frequency, system resource consumption, automated or programmatic access, or other usage patterns inconsistent with the intended ordinary course use, Provider may take any of the following actions with or without notice: (i) temporarily restrict or throttle access to the Cloud Service; (ii) require Customer to upgrade to a higher usage plan; (iii) impose additional fees; or (iv) suspend or terminate Customer’s or User’s access to the Cloud Service. Customer agrees not to use the Cloud Service for high-volume automated processing, resale, or any use inconsistent with ordinary business operations, unless expressly permitted in writing by Provider.

8. Scope of the Cloud Service. The "Cloud Service" includes every way of accessing Super Comparer: the web app, the Super Comparer for Outlook add-in, Email-to-Compare, the Super Comparer MCP connector, and related documentation, together with any updates to them.

9. Microsoft products. The Super Comparer for Outlook add-in works with Microsoft Outlook and uses Microsoft Graph. Microsoft is not a party to this Agreement and is not responsible for the Cloud Service. Customer's use of Microsoft products is governed by Customer's agreements with Microsoft. Customer is responsible for obtaining any Microsoft licences and administrator consent needed to use the add-in. Provider is not responsible for any unavailability or change of Microsoft products or services.

10. Mailbox access. By using the add-in, Customer authorizes Provider to access, through Microsoft Graph, the emails, threads and attachments that Users choose to submit, and to insert text or attach files to emails at a User's instruction, in each case solely to provide the Cloud Service. Provider's handling of this data is described in the Privacy Policy.

11. Customer Content. Customer is responsible for having the right to submit its Customer Data to the Cloud Service, including any confidential or privileged client material, and for complying with its own professional and confidentiality obligations in doing so.

12. Subscriptions, trials and fees.

    • Fees are as shown on the pricing page at the time of purchase, stated in US dollars and exclusive of taxes. Payments are processed by Stripe.

    • New Users may receive a 7-day free trial, with no payment card required. Access ends when the trial ends unless a paid Subscription is purchased.

    • Subscriptions are monthly or annual and renew automatically for the same period unless cancelled before the renewal date. Customer may cancel at any time; cancellation takes effect at the end of the current period.

    • Fees are non-refundable, and no refunds are given for partial Subscription periods, except where required by law.

    • Provider may change prices or plans on at least 30 days' notice, effective from the next renewal. A change will not remove features Customer has already paid for during the current Subscription period.

13. Acceptable use. Customer and its Users must not:

    • use the Cloud Service in violation of law, or to infringe or misappropriate anyone's rights;

    • upload malware, or content that Customer has no right to submit;

    • attempt to gain unauthorized access to the Cloud Service, other users' workspaces, or Provider's systems, or probe or test their vulnerabilities without Provider's written consent;

    • interfere with or disrupt the Cloud Service, or circumvent its security controls (usage limits are covered by the Fair Use term in item 7);

    • reverse engineer the Cloud Service, except to the extent the law permits despite this restriction;

    • access the Cloud Service by automated means other than the interfaces Provider makes available, such as the MCP connector; or

    • share login credentials, or resell or provide the Cloud Service to third parties without Provider's written consent.

14. Inactive accounts. Provider may delete a User account that has been inactive for an extended period, and all Customer Data in it, after giving at least 30 days' notice by email. The current inactivity period is stated in the Privacy Policy and may change.

15. Support and availability. Provider offers support through its support page. Unless otherwise agreed in writing, Provider gives no service level or uptime commitment.

16. AI assistants connected through MCP. When a User connects the Super Comparer MCP connector to a third-party AI assistant, such as Claude or ChatGPT, that assistant's provider is not Provider's subprocessor, and the assistant's responses are not output of the Cloud Service. Provider is not responsible for how that provider handles Customer Data or for the accuracy of what the assistant produces. Use of the assistant is governed by its provider's terms.

17. Separate agreements. Where Customer has a signed agreement with Provider or another Syntheia group company, including for enterprise access or a privately deployed instance, that agreement prevails over this Agreement to the extent of any inconsistency.